Set Up Customer Display App
Step-by-step
Bottom of Form
The Vendtill Customer Display App is a screen
that faces your customer and shows order details like item names, discounts,
total amount, your business logo, and promotional images. It improves the
overall customer experience.
Note:
We recommend updating to version 2.0.1, which has an easier setup and more
features.
The Customer Display App is not supported on WebPOS.
It is only compatible with Android POS apps.
Key Features
- Displays
items, discounts, taxes and total amount.
- Shows
your business logo and promotional banners.
- The
Customer Display App now supports dark mode, which can be enabled
through your device's system settings.
- Works
in both portrait and landscape modes.
(Logos and images only appear in landscape mode.)
Minimum System Requirements for Customer Display Apps
To ensure optimal performance of the Customer Display Apps on Android devices,
please verify that your device meets the following minimum system requirements:
Platform: Android
Minimum Android Version: Android 7.0 (Nougat) or higher
Required Services: Google Play Services must be installed and up to date
Screen Size: Minimum 8-inch display (measured diagonally)
Before You Start
Make sure both the POS App and the Customer
Display App are connected to the same Wi-Fi network.
On the Customer Display Device
Step-by-Step Setup Guide
On the Customer Display Device:
- Download
and install the Customer Display App ([Download link https://play.google.com/store/apps/details?id=com.Vendtill.customerdisplay ]).
- Open
the app.
- Note
the IP address and Device Name shown on the screen.
- Keep
the app open.
Back Office Setup
- Log
in to the Back Office Web Portal.
- Go
to Settings from the main menu.
- Select
Addon Apps and open the Customer Display tab.
- Click
the "ENABLE" button
On the POS App
- Open
the POS App.
- Go
to the Main Menu > Settings > Customer Displays.
- Tap
the "+" Add New button.
- Enter
a name for the display.
- Tap Search to
automatically find nearby displays
OR enter the IP address manually. - A
list of available displays will appear (with device name and IP).
- Select
the correct device.
- Tap Pair
Customer Display.
On the Customer Display App
- A
popup will appear: “Pair to POS” with Accept / Decline options.
- Tap Accept.
The POS and Customer Display apps are now successfully
connected!
How to Add Logo, Images, and Messages
You can personalize the customer screen with:
- A header
message
- Your business
logo
- A feature
image (for promotions)
- A background
image
(These will appear only on landscape mode.)
From the POS Back Office Web Portal:
- Log
in to the POS Back Office Web Portal.
- Go
to Settings > Software Setup.
- Turn ON the Dual
Display Setting.
- Add
your Header Message.
- Upload
your Business Logo, Feature Image, and Background Image.
- Click Update to
save.
Your customer screen will now show all your visuals and
messages.
Troubleshooting - Test Connection
If you face issues:
- Open
the POS App.
- Go
to Main Menu > Settings > Customer Displays.
- Tap
on the connected display.
- Tap "Test
Connection".
How to Disable the Customer Display Temporarily
- Open
the POS App.
- Go
to Main Menu > Settings > Customer Displays.
- Tap
on the connected display.
- Turn
off the toggle for “Enable Customer Display”.
- Tap Save.
How to Remove the Customer Display
- Open
the POS App.
- Go
to Main Menu > Settings > Customer Displays.
- Tap
on the connected display.
- Tap “Remove
Customer Display”.
Troubleshooting – If You Face Issues
If the Customer Display App is not working properly, it
could be due to a few common reasons:
- Check
Wi-Fi Connection
- Make
sure both the POS App and Customer Display App are connected to
the same Wi-Fi network.
- Sometimes,
your device may automatically switch to another network. Double-check the
Wi-Fi settings on both devices.
- Weak
Wi-Fi Signal
- If
the Wi-Fi signal is weak or keeps disconnecting, the connection between
the apps might fail.
- In
that case, use the Test Connection feature to check.
To Test the Connection:
- Open
the POS App.
- Go
to Main Menu > Settings > Customer Displays.
- Tap
on the connected display.
- Tap "Test
Connection".
- Customer
Display Might Be Disabled
If the display is not showing anything, it might be turned
off in the settings.
To Enable It:
- Open
the POS App.
- Go
to Main Menu > Settings > Customer Displays.
- Tap
on the connected display.
- Turn ON the
toggle for "Enable Customer Display".
- Tap Save.
- Still
Not Working? Try Restarting
If nothing works, try these steps:
- Remove the
existing Customer Display setup from the POS App.
- Restart the
POS App.
- Restart the
Customer Display App and keep it open.
- Make
sure both devices are connected to the same Wi-Fi.
This should fix most connection problems.